Troubleshooting22nd April 2013

I spend a significant part of my time problem-solving with businesses of all shapes and sizes. Remember Sir John Harvey Jones MBE? His TV show in the early ‘90s, Troubleshooter, and a few successors that have updated the entertainment factor, apparently tell you much of what you need to know about Troubleshooters. Often they show the angry, mistrustful or tearful owners, through a magical process being led through the maze, transforming into re-motivated and joyful beings ... with a little